Ad-free. Influence-free. Powered by consumers.
Skip to Main ContentThe payment for your account couldn't be processed or you've canceled your account with us.
Re-activate
Solicitous, prompt, and accurate service was the norm at most chains. Approximately three-quarters of readers in Consumer Reports' latest fast-food survey‚ covering 96,208 meals at 65 chains, described the staff's politeness as excellent or very good. And only 4 percent of diners complained that employees made a mistake with their orders. Despite relatively high marks in the industry overall for service, the listed chains stood out for the politeness of their staffs.
Who do readers think are the fastest? Chick-fil-A, Jimmy John's Gourmet Sandwich Shop, and Papa Murphy's Take 'N' Bake Pizza.
*Five Guys Burgers and Fries says it follows a philosophy of focusing on a few items and serving them to the best of its ability.
This article also appeared in the August 2014 issue of Consumer Reports magazine.
Build & Buy Car Buying Service
Save thousands off MSRP with upfront dealer pricing information and a transparent car buying experience.
Get Ratings on the go and compare
while you shop
