Best and Worst Places to Get Glasses Online and In Person
CR’s survey results can help you find the right eyewear retailer
About 68 percent of adults in the U.S. wear prescription eyeglasses, according to a 2024 survey by The Vision Council, a nonprofit trade association for the optical industry. If you’re one of them, your specs are probably a constant companion and one of the first things you reach for when you wake up each morning. So you want to be sure they help you see better, look good, are comfortable, and hold up to daily use.
That’s a lot to ask for from a pair of eyeglasses. So Consumer Reports set out to determine which in-person and online glasses stores deliver the goods.
Our Fall 2022 survey collected responses from more than 11,450 CR members about their prescription eyeglass purchases in the previous 24 months. Respondents provided feedback on the retailers they used to purchase their glasses, answering questions about the quality of the product, the price, customer service, care taken to fit glasses, follow-up service, store policies, selection, and more.
