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    How to Break Up With Your Bank

    7 easy steps to help you switch to a new bank or credit union

    Person carrying suitcases through bank vault that shows a sunny path ahead Illustration: Chris Gash

    Poor customer service, low interest rates on saving accounts, and high bank fees are prompting many people to think about switching to a new bank. If that’s you, here are some tips on how to shop around for a new bank.

    • Open the new account before closing the existing one. For many banks, including some with physical branches, this can be a relatively fast online process. You may need to make an initial deposit to avoid monthly or other fees.

    • Send funds to your new account. To do this you could use your old bank’s online or mobile-banking bill payment service, or the Zelle money transfer service. Or write a check from the old account to deposit into the new one.

    More on Personal Finance

    • Contact your employer or Social Security. Ask them to move any direct deposits to the new institution. (Reach the Social Security Administration at 800-772-1213 or on the My Social Security page.) Direct deposit may also make you eligible for free checking.

    • Stop automatic bill payments from the old account. This can be easily done via the old bank’s website if you’ve been using its online bill payment feature for sending out so-called push payments. If you have authorized a company or utility provider to “pull” payments from your account, you’ll need to contact the company and follow its procedures for stopping payment. (We recommend that you avoid the pull method in the future so that you have more control over your account.)

    • Keep the old account open until all checks and payments have cleared. That will keep you from getting hit with any fees.

    • Set up automatic bill paying on the new account. Also set up other account features you use, such as alerts or automatic money transfers.

    • Finally, close the old account. Zero out any remaining balance by having the old bank electronically transfer the funds to your new account or by obtaining a cashier’s check or cash. There should be no fee to close accounts you have had for more than a few months.

    Editor’s Note: This article also appeared in the March 2023 issue of Consumer Reports magazine.