What to Know About Jabra, Lexie, Sony, and Other Over-the-Counter Hearing Aid Brands
What support they offer, where you can buy them, how much they cost, and more
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Over-the-counter (OTC) hearing aids—intended for people with mild or moderate hearing loss—are easier to buy and often more affordable than traditional hearing aids, but they often don’t come with as much support from audiologists or other hearing professionals.
This help in customizing and troubleshooting can play a critical role in how happy you are with your hearing aid. So before you buy a pair, check to see what type of support brands offer, as well as their return policies, which could vary depending on the retailer.
- Hearing Aid Brand Basics: Eargo Go Hearing HearingAssist HP Jabra Lexie Lucid Sony
Find the Best Over-the-Counter Hearing Aid for You
We tested OTC hearing aids made by Audien, Eargo, Lexie, Lucid, and Sony.
Eargo
Eargo offers four OTC models: the Eargo 6, Eargo 7 (see our evaluation), Link by Eargo, and Eargo SE. In a member survey, Eargo OTC hearing aids performed equivalently to our top-rated prescription brands with respect to battery life, durability, and ease of use. However, because of its higher prices, the brand earned a middle-of-the-pack score on value.
Photo: Eargo Photo: Eargo
Price per pair: $799 for Link by Eargo to $2,950 for Eargo 7.
Where to buy: Eargo, Best Buy.
Preset or self-fitting? Self-fitting.
Battery type: Rechargeable.
Return policy: 45 days if purchased from Eargo; 60 days if purchased from Best Buy.
Customer service: Lifetime phone-based support, including ongoing access to hearing professionals.
Warranty period: One or two years, depending on the model.
Device connectivity: Pairs with an app for iOS or Android.
Go Hearing
Go Hearing offers two models, both rechargeable: Go Prime and Go Ultra.
Photo: Go Hearing Photo: Go Hearing
Price per pair: Go Prime, $299; Go Ultra, $499.
Where to buy: Go Hearing, Best Buy, CVS, Walmart.
Preset or self-fitting? Preset.
Battery type: Rechargeable.
Return policy: 45 days if purchased from Go Hearing; 60 days if purchased from Best Buy, CVS, or Walmart.
Customer service: Phone-based support.
Warranty period: One year.
Device connectivity: None.
HearingAssist
HearingAssist has three preset OTC models, all rechargeable: the Eaze, Stream, and Connect.
Photo: Hearing Assist Photo: Hearing Assist
Price per pair: $399 to $699.
Where to buy: Walmart.
Preset or self-fitting? Preset.
Battery type: Rechargeable.
Return policy: 60 days.
Customer service: Phone-based support.
Warranty period: One year.
Connected device: The Eaze doesn’t require an app. The other models pair with an app for iOS or Android.
HP
HP offers one hearing aid product: the self-fitting, rechargeable Hearing Pro. It might sound like these hearing aids are produced by the computer and printer brand, but they’re actually powered by Nuheara, an audio device company.
Photo: HP Hearing PRO Photo: HP Hearing PRO
Price per pair: $499.
Where to buy: HP Hearing Pro, Best Buy, Diglo.
Preset or self-fitting? Self-fitting.
Battery type: Rechargeable.
Return policy: 60 days.
Customer service: Phone-based support.
Warranty period: Two years.
Device connectivity: Pairs with an app for iOS or Android.
Jabra
Jabra offers three OTC hearing aid models: the Enhance Select 500, Select 300, Select 50R. In a member survey, Jabra OTC hearing aids performed equivalently to our top-rated prescription brands in areas such as battery life, durability, and ease of use. It also scored favorably for value.
Photo: Jabra Photo: Jabra
Price per pair: $995 to $1,995.
Where to buy: Jabra, Best Buy.
Preset or self-fitting? Preset.
Battery type: Rechargeable.
Return policy: 100 days if purchased from Jabra; 60 days if purchased from Best Buy.
Customer service: Support service via phone, chat, and email. Customers also have the option to pay for three years’ worth of remote follow-up care, which provides access to hearing care professionals who can make real-time adjustments to the hearing aids.
Warranty period: Three years.
Device connectivity: Pairs with an app for iOS or Android.
Lexie
Lexie Hearing has three OTC hearing aid models: the B1 and B2 Plus (both powered by Bose), and the Lumen (see our evaluation).
Photo: Lexis Photo: Lexis
Price per pair: $699 to $999.
Where to buy: Lexie, Best Buy, CVS, Walgreens, Walmart.
Preset or self-fitting? Self-fitting.
Battery type: B1 and Lumen, replaceable battery; B2 Plus, rechargeable.
Return policy: 45 days if purchased from Lexie or Walgreens; 60 days if purchased from Best Buy, CVS, or Walmart.
Customer service: Phone support and video call support via app. And if you use Lexie’s in-app coaching services to help you get used to your hearing aids, you can earn rewards.
Warranty period: One year.
Device connectivity: Pairs with an app for iOS or Android.
Lucid
Lucid Hearing offers a wide array of OTC and prescription hearing aids. We evaluated its Enlite and Engage models.
Photo: Lucid Photo: Lucid
Price per pair: $200 to $1,300.
Where to buy: Lucid, Best Buy.
Preset or self-fitting? Preset.
Battery type: Rechargeable and replaceable battery models.
Return policy: 90 days if purchased from Lucid; 60 days if purchased from Best Buy.
Customer service: Phone and video-based support with licensed hearing professionals. You can also go to a Lucid Hearing Center for in-person support.
Warranty period: One year.
Device connectivity: Some models pair with an app for iOS or Android.
Sony
Sony has three self-fitting models on its roster: the C10, the C20, and the E10 (see our evaluation).
Photo: Sony Photo: Sony
Price per pair: $800 to $1,100.
Preset or self-fitting? Self-fitting.
Battery type: C10: replaceable battery; E10 and C20: rechargeable.
Return policy: 45 days if purchased from Sony; 60 days if purchased from Best Buy.
Customer service: Support via Sony customer service.
Warranty period: One year.
Device connectivity: Pairs with an app for iOS or Android.
