69,000 Anker Soundcore Bluetooth Speakers Are Recalled Due to Fire and Burn Hazards
Consumers should stop using the speakers, which are powered by lithium-ion batteries, and request a replacement from Anker, which is also recalling speakerphones
Anker Soundcore is recalling about 69,000 wireless speakers because the devices can overheat, leading to fire and burn hazards. The devices were sold exclusively by Amazon in 2023.
The company has received 33 reports of lithium-ion batteries in the speakers overheating, including some incidents that resulted in smoking and small fires. In one case, a minor burn injury also occurred.
Consumers with these speakers should contact the company, which will replace them free of charge.
The Details
Devices recalled: Anker Soundcore Bluetooth Speakers, which were sold exclusively by Amazon from March through October 2023. About 69,000 were purchased in the U.S. and 9,764 in Canada. The speakers are black rectangular wireless Bluetooth devices with the model number A3102. The recall also includes AnkerWork A3302 PowerConf speaker phones that were manufactured between March and April 2023.
To find out whether your speaker poses an overheating danger, look for the model number on the bottom of the unit. If it’s not A3102, then your speaker isn’t involved in the recall.
If the model number matches, then find the serial number toward the bottom of the speaker’s base. If it has both the A3102 model number and a 16-digit serial number, enter the serial number on this page to see whether your device has been recalled. If your speaker’s serial number isn’t 16 digits, your device doesn’t fall within the scope of this recall.
(Soundcore’s website notes that the newer Anker Soundcore 2, Anker Soundcore 3, and Anker Soundcore speakers in red and blue don’t pose a risk. Consumer Reports has tested only the Soundcore 3.)
Anker and Amazon say they have contacted all known buyers of the recalled units.
To get more information about the recalled speakerphones, follow this link.
The problem: The company has received 33 reports of incidents involving lithium-ion batteries in the speakers. Some devices smoked and caused small fires; one case resulted in a minor burn injury.
The fix: You should immediately stop using a recalled speaker, power it off, and disconnect it from any external power source or charger. Then contact Anker (details below) for instructions about obtaining a replacement speaker.
Because of the lithium-ion batteries, you should dispose of a recalled speaker in accordance with local and state regulations. Don’t throw it out with your trash or deposit it in one of the used-battery recycling boxes found at retail and home improvement stores.
How to contact the manufacturer: After following the directions above to determine whether your speaker is involved in the recall, go to the Anker recall page for more information. The company will provide further instructions on how to obtain a replacement speaker free of charge.
You can also call Anker at 800-988-7973, Monday through Friday, from 12 p.m. to 8 p.m. EST, or send an email to [email protected] or [email protected] with “Soundcore A3102 Speaker Recall” in the subject line. A live chat is also available.
The recall number from the Consumer Product Safety Commission is 25-056.
