Vacuum Cleaners

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Kenmore Elite Pet Friendly CrossOver 21814

Canister Vacuums / Bagged canister vacuums

This 26-pound canister from Kenmore is bag-equipped and has suction control, micro-filtration, a brush on/off switch and a 27-foot retractable cord.

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CR Expert Take

How did it perform in our owner surveys and expert lab testing?

Overall Score

The Overall Score for this model incorporates our expert lab test results, as well as ratings for that brand’s reliability and owner satisfaction from our annual product owner survey of members.

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Current Range of Tested Canister Vacuums

What goes into the Overall Score?

OWNER SURVEYS

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Carpet

/ 5

Bare floors

/ 5

Hose suction

/ 5

Clean emissions

/ 5

Handling

/ 5

Pet hair

/ 5

Noise

/ 5

CR's Feedback

A number of our user reviews cite minor reliability issues, especially related to part failure. And while some users complained of the unit's weight, we advise our readers to try out vacuums in the store before buying, if possible; the larger motors and wider brush rolls of more powerful models improve suction but could also make a canister vacuum's power head harder to push. We also suggest you turn down the suction control and raise the carpet pile-height control if pushing the power head over a thicker carpet is difficult. (We summarize negative experiences for high-scoring models with at least 10 user reviews.)

About

The Kenmore Elite Pet Friendly CrossOver 21814 canister vacuum cleaner includes a floor brush, dusting brush and crevice tool. It weighs 26 pounds and provides useful features such as a retractable cord, a brush on/off switch, suction control, manual carpet pile-height adjustment and a telescopic wand.

Brand Reliability & Satisfaction

#? in Reliability of all Canister Vacuum Brands

Did the brand perform consistently well over time?

PREDICTED RELIABILITY SCORE

/ 100

Predicted brand reliability is based on estimated problem rates for newly-purchased canister vacuums by the end of the fifth year of ownership, adjusting for extended warranty/service contract status, product usage, and the presence of pet hair in the home. Ranked #? of 16

Would our members recommend this brand?

OWNER SATISFACTION SCORE

/ 100

Brand owner satisfaction is based on the proportion of members who are extremely likely to recommend their canister vacuum to their friends and family. Ranked #? of 16

Source: Consumer Reports' 2023, 2024, and 2025 Winter Surveys

Features & Specs

Features

Brush on/off

Yes

Easy on/off

Yes

Manual-pile adjust

Yes

Suction control

Yes

Retractable cord

Yes

Full-bag/bin indicator

Yes

High efficiency particulate air (HEPA) filter

Yes

Folds for storage

Specs

Bag

Yes

Weight (lbs.)

25.6

Cord length (ft)

Price & Shop

Kenmore Elite Pet Friendly CrossOver 21814

CR Expert Take

Overall Score

What goes into the Overall Score?

CR's Feedback

About

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