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    Almost 2 Million Ford Explorers Recalled Due to Risk of Exterior Trim Falling Off

    SUVs from the 2011 to 2019 model years have a risk of losing a trim piece that flanks the windshield

    2016 Ford Explorer Photo: Ford

    Ford is recalling 1,889,110 Explorer SUVs from the 2011 to 2019 model years because of concerns that an exterior trim piece on the A-pillar that flanks the windshield may detach. If the trim falls off in transit, it could create a road hazard for other road users, increasing the risk of a crash.

    The problem has been traced to the trim applique not being assembled or repaired properly, with the attachment clips not engaged. 

    more on car recalls

    The issue was first raised by the National Highway and Traffic Safety Administration in 2018, based on owner complaints. Investigation over the years traced the problem to a growing population of Explorers. 

    As of Jan. 12, 2024, Ford was aware of 568 complaints filed to NHTSA and 14,337 related warranty reports. 

    Ford will notify owners by mail in March, with a follow-up expected after that to advise that a remedy is available. 

    Ford is not aware of any crashes or injuries related to this condition. 

    The Details

    Vehicles recalled: 2011 to 2019 Ford Explorer

    The problem: The A-pillar trim retention clips might not be properly engaged, allowing the trim to detach.

    The fix: Dealers will inspect and replace the A-pillar trim as necessary, free of charge.

    How to contact the manufacturer: Contact Ford customer service at 866-436-7332.

    NHTSA campaign number: 24V031000. Ford’s number for this recall is 24S02.

    Check to see whether your vehicle has an open recall: NHTSA’s website will tell you whether your vehicle has any open recalls that need to be addressed.

    If you plug your car’s 17-digit vehicle identification number (VIN) into NHTSA’s website and a recall doesn’t appear, it means your vehicle doesn’t currently have any open recalls. Because automakers issue recalls often, and for many older vehicles, we recommend checking back regularly to see whether your vehicle has had a recall issued.

    Stay informed about recalls that might affect your vehicle using our Car Recall Tracker. Create a free account now to become a CR member.


    Jeff S. Bartlett

    Jeff S. Bartlett is the managing editor for the autos team at Consumer Reports. He has been with CR since 2005. Previously, Jeff served as the online editorial director of Motor Trend for 11 years. Throughout his career, Jeff has driven thousands of cars, many on racetracks around the globe. Follow him on X: @JeffSBartlett